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General Information
If you would like more information about us,
use our email form here: contact us or call us at (440)
542-9100
Shipping and Sales Tax
Your order will
normally be shipped via UPS Ground Service the next business day. (More information below, in the
FAQ).
We are required to
charge sales tax on all orders shipped to addresses only in Ohio, US.
FAQ
(Frequently Asked Questions)
What if I want to return
something
No Restocking Fees!!! As long as the item is returned in NEW
condition you will NOT be charged a restocking fee.
Your Satisfaction is
our top priority! We
understand that sometimes you just aren't happy with something you
purchase, whether in a physical store or online. You can return any
item for any reason for a refund within 10 days of receipt. Returns must be in salable condition, with ALL original materials and packing
and require a Return Authorization Number. You are responsible for
return shipping and any shipping charges are not refundable except in
the case of defective merchandise. (Please note...we do NOT resell returned merchandise here on our web site). Special order items, Software, Charts, Marine Heads, Cell Amps,
Closeout Items and Inflatable Boats are not returnable.
Contact us
with specific questions.
Click here to request a
return authorization number
Do you
sell current products?
The products we sell are always the newest models and
latest updates. We update our site with the latest products
as they become available from the manufacturer.
How much will
shipping cost?
Shipping costs are based
on the costs charged to us by the manufacturer (shipping & handling)
to deliver the product directly to you from their warehouse. All
products are shipped via UPS
Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Saver or UPS Worldwide.
Follow these steps to see
the actual shipping charge:
- Place the item(s) in
your cart with the "Buy-Me" button
- Click "checkout"
- Enter your shipping
address and click "Continue"
You will see the shipping
charge and total before being asked for credit card information. You
then have the option of completing your order or canceling it.
Do you ship
International?
Yes, we can ship international. Select UPS International Express (2
business days) or International Expedited (2-5 business days) as the
shipping option. Eagle and Lowrance products cannot be directly exported and
need to be sent to our office and shipped via a 3rd party shipper which
takes about 2 weeks to arrive to you and an additional $20.00 shipping fee
will be added to your order once it is shipped.
Can I pay with a personal
check?
Yes! Just select Sending Check from the payment options. All
checks should be made out to Boatersland Marine must arrive within 1
week of your order date. Keep in mind that checks take 7-10 days
to clear and your order will not ship until the check clears.
When will my
credit card be charged?
It is Boatersland Marine
policy is NOT to charge you for your order until the product
ships. You will receive status updates that will inform you when your
order has shipped, you will be charged at that time.
When should I expect delivery?
Virtually all our products leave the
warehouse by the next business day after you order; many times it's
faster than that. While we make every effort to ensure all items are
in-stock, backorders do happen. You will be notified of any backorder
ASAP. During heavy shopping seasons, it may take up to three
days to leave the warehouse. After the product leaves the warehouse, standard UPS
shipping times apply, which, depending on your location and the
volume being handled by UPS at the time and the shipping method chosen, is from
one to seven business
days within the USA, longer for international shipments.
What is your company address?
Boatersland Marine
5275 Naiman Parkway, Suite B
Solon, OH 44139
(440) 542-9100
What about overnight delivery?
Overnight and second and third day shipping is available
for
an additional shipping charge. Simply select select Next Day Air Saver,
2nd Day Air or 3 Day Select from the order page. Please note UPS does
not count weekends in delivery times and none of the above shipping
methods deliver on the weekend. Contact us
with questions about shipping
options.
What if I need warranty
service?
All of our suppliers hold to the strictest standards of
quality control, and all of our products are fully warranted by the
manufacturer. If by chance you receive a product which is defective, the
manufacturer's warranty information and service address will be clearly
marked on or in the package you receive. If your product is damaged in
shipping, the issue can quickly be resolved by notifying UPS. If you
ever have questions not answered by the manufacturer or by UPS,
click here to contact us.
How safe is my
credit card information?
When you buy from
Boatersland Marine, your credit card
purchase is processed in real time by secure eCommerce servers run by Yahoo.com.
Then your order is encrypted before being sent to Boatersland Marine. Your card couldn't be safer!
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